Sales Audit and Rewards Generalist

The Buckle, Inc.•Kearney, NE

3d•Onsite

About The Position

The Sales Audit and Rewards Generalist supports both the Sales Audit and Buckle Rewards departments by ensuring the accuracy of sales, cash, inventory, and transaction data while assisting with loyalty program operations, reporting, audits, and special projects. The teammate in this role serves as a key resource for investigating discrepancies, maintaining data integrity, supporting stores, and collaborating with cross-functional teams to ensure operational efficiency and exceptional guest experiences.

Requirements

Associate’s degree from a two-year college or university and 1-3 years related experience in Business Administration, Finance, Management, Retail Management, Marketing, or a related field; or equivalent combination of education and experience.
Analytical and investigative problem-solving
Attention to detail and accuracy
Data auditing and reconciliation
Reporting and data management
Customer service and guest support
Organization and project coordination
Written and verbal communication
Cross-functional collaboration
Confidentiality and professional judgment
Ability to operate a motor vehicle and complete errands based on business needs.

Responsibilities

Audit and reconcile non-sales transactions, including store transfers and returns-to-vendor (RTVs).
Verify the accuracy of quantities, SKU information, and store-to-store or store-to-vendor movement records.
Conduct internal investigations to resolve discrepancies and partner with store teams when additional research is required.
Review and correct teammate number inaccuracies affecting commission reporting.
Process commission adjustment entries, including Loss Prevention-related adjustments as needed.
Investigate discrepancies and coordinate with stores to ensure accurate commission allocation.
Research, document, and resolve cash overages and shortages.
Perform detailed audits using internal reporting and transaction records.
Escalate unresolved discrepancies to Loss Prevention for further investigation.
Review and correct transaction-related errors, including sizing and SKU discrepancies, UPC errors, tender imbalances, credit card processing issues, Buckle Card payments, teammate number inaccuracies, and Manager Charge transactions.
Conduct investigations independently and collaborate with stores when necessary.
Audit taxable and non-taxable transactions to ensure compliance with varying state regulations.
Research merchandise classifications and resolve taxable sales discrepancies internally.
Work with store locations to gather additional information for non-taxable transaction reviews, with particular attention to Washington state requirements.
Investigate and correct gift card and store value card transaction errors, including mis-keyed numbers and incorrect amounts.
Resolve discrepancies through internal research and store communication when needed.
Verify that former teammates are properly removed from employee purchase profiles.
Ensure discount and purchase records remain accurate and compliant with company policies.
Maintain and update manager information for Manager Charge accounts.
Ensure account records remain accurate and current.
Extract, balance, and transmit bank card transaction data.
Reconcile multiple system-generated reports to ensure payment accuracy.
Submit finalized transaction information to Bread Financial.
Generate, validate, and distribute reports for stores and corporate departments.
Provide support for reporting needs including receiving and freight reports, store supplies reporting, error lists, sales journals, financial journals, cash management reports, sales by hour reports, payroll and salesperson reporting, discounts and return checks, gift card and transaction reporting, and refund check processing.
Conduct audits of digital assets and program updates to ensure consistency and accuracy.
Perform tier auditing and reporting validation for the Buckle Rewards program.
Research and resolve loyalty program discrepancies through detailed investigations.
Assist with guest inquiries related to the Buckle Rewards program.
Investigate account issues and support resolution efforts to enhance the guest experience.
Audit reporting groups and ensure reporting accuracy across the rewards program.
Serve as a backup resource for recurring and weekly reporting responsibilities.
Support the implementation and maintenance of loyalty program initiatives.
Prepare and distribute store communications, support materials, and project assets.
Assist with store mailing needs and promotional support initiatives.
Audit and manage inventory levels for Buckle Card prizes, promotional items, and department supplies.
Maintain organization and accountability of department storage areas.
Partner with stores and corporate departments to resolve operational issues and maintain data accuracy.
Build strong working relationships with Store Management, Store Support, AS400 Programming, Service Desk and Technology Teams, Payroll, Loss Prevention, Merchandising, and Operations.
Communicate findings, provide recommendations, and support process improvements across the organization.
Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
Special projects and other duties as assigned.