Temporary Sales Associate

Tapestry•San Marcos, CA

About The Position

The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to build brand loyalty and revenue. Associates represent Coach in accordance with the Coach Guide to Style and Service standards; build client relationships through styling, product expertise, and fashion advice; and drive sales through tailored recommendations, cross-selling, and upselling. They use mobile POS, clienteling tools, and social-selling platforms to capture customer data and encourage repeat purchases. They also develop personal sales plans, source and follow up with customers, and work toward individual and team KPIs. The role includes operational work such as processing transactions and online pickups, receiving shipments, replenishing and moving product, supporting inventory cycles, and maintaining visual merchandising. Associates keep the sales floor and stockroom clean, organized, and stocked; follow retail, POS, and asset-protection procedures; assist teammates in functional areas; and contribute to a collaborative, trust-based environment. They participate in brand initiatives, training, and inclusion activities, respond constructively to feedback, and maintain a calm, professional demeanor. The schedule must be flexible to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays. The position requires regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. The posting describes this as a temporary role. Base pay range is $15.00–$19.50.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
Experience operating POS systems and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule that includes nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social-selling platforms, including short-form video, to capture data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset-protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.