Sales Associate - Volkswagen

Bob Moore Auto Group, LLC•Oklahoma City, OK

1d•Onsite

About The Position

The Sales Associate position is responsible for following dealership management's sales process and customer interaction guidelines. This role involves regular customer outreach through various channels, acquiring necessary product knowledge and factory qualifications, and maintaining relationships with previous customers. The associate will conduct test drives, present customer offers to management, prepare sales paperwork, deliver vehicles, and develop an outside prospecting plan to generate new clients. Continuous improvement of selling skills is expected, along with enforcing safety precautions and performing other duties as assigned by the manager. The role also requires using a personal device for multi-factor authentication for company network and site access.

Requirements

Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
Previous automotive sales or customer service experience
High School Diploma or GED preferred and/or equivalent work experience
Excellent interpersonal, time management and organizational skills
Ability to identify and achieve targeted goals
Excellent written and verbal communication skills and the ability to understand verbal and written instructions
Ability to work well with a range of individuals
Ability to prioritize various tasks
Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
Ability to work independently and/or as part of a team
Ability to effectively respond to inbound and outbound phone calls
Excellent attention to detail, professional demeanor, and a positive ‘can do’ attitude
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Responsibilities

Follow the process outlined by the management of the dealership regarding the sales process and the interaction with customers
Make regular customer contacts by the means outlined by management such as floor time, phone ups, mail, and personal visits
Obtain the training necessary for factory qualifications and the product knowledge for each model sold
Perform regular and scheduled contacts with previous customers and report the performance to the sales manager
Take test drives with customers according to management’s guidelines for personal safety
Present to management all offers made by customers to purchase a vehicle
Prepare and process the required paperwork to finalize the vehicle sale
Deliver vehicles to customers and process the trade-in as requested by management
Develop a long term outside prospecting plan and spend time daily generating new clients
Work to improve personal selling skills
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
Enforce safety precautions specific to work area
Other duties as assigned by manager