PT Sales Associate

Lovesac Company•Burlington, MA

2d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable products. The Sales Associate connects with customers, helps them select and design products for their lifestyles and spaces, and provides an engaging, customer-first experience. The role supports customers throughout the sales journey, builds lasting relationships, and represents the Lovesac brand with integrity in a fast-paced retail environment. The position also supports daily store operations, including opening and closing, inventory, visual standards, and promotions. Associates use store technology and systems to support sales and customer outreach, uphold company policies and safety standards, and contribute to an inclusive, collaborative team environment. The role regularly involves working peak selling periods, including nights, weekends, and holidays, and may require travel to local stores, vendors, or occasional meetings.

Requirements

Must be at least 18 years old.
At least 1 year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness, including in handling financial transactions and sensitive business and customer data.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that encourage loyalty, repeat business, and brand advocacy.
Manage the customer journey from identifying needs through product education, service, and closing sales.
Demonstrate product knowledge and deliver engaging brand tours and product education.
Take ownership of individual performance and work to meet or exceed sales goals and KPIs.
Contribute to an inclusive, respectful environment for customers and teammates, valuing diverse perspectives.
Remain accountable and flexible, and learn from feedback.
Build authentic relationships that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and policies while helping protect the business.
Take on additional priorities and special projects as needed.
Use technology, including internal CRM systems, to support sales, customers, and future outreach.
Handle financial transactions and sensitive business and customer information responsibly, safeguarding privacy and the comfort and safety of people and property.
Travel as required to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays