Sales Associate Falls Church PT

Goodwill of Greater Washington•Fallls Church, VA

10h

About The Position

The Sales Associate is the face of Goodwill’s retail operations, providing courteous customer service and helping maintain an orderly, welcoming store. The role offers an opportunity to learn while contributing to the community and supporting career advancement. Sales team members work collaboratively and are expected to demonstrate action orientation, customer focus, composure, and time management. The Sales Associate assists customers in person and by phone, places merchandise on the sales floor, operates the register and payment equipment, and keeps merchandise and work areas neat. The position also includes general housekeeping and following store security procedures.

Requirements

Ability to communicate effectively with customers and GGW associates.
Ability to provide exceptional customer service.
Ability to settle customer complaints.
Ability to perform basic math.
Ability to stand for prolonged periods, up to 7 hours per 8-hour shift.
Ability to bend and frequently lift up to 40 pounds.
Basic working knowledge of computer applications and the internet.

Nice To Haves

At least six months of previous work experience.
High school diploma or equivalent.
Previous experience working in a retail environment.
Excellent customer service-related skills.
Working knowledge of a cash register.
Complete fluency in English and multilingual ability.

Responsibilities

Provide professional and courteous service to customers in the store, outside the store, and by phone.
Ensure merchandise is placed on the sales floor in a timely manner.
Ring up items accurately and handle cash correctly, including making change and operating and maintaining the cash register and card machine; use a calculator as needed.
Maintain knowledge of merchandise and answer customer questions courteously and promptly.
Keep floor merchandise neat and orderly, including racks, shelves, bins, and hangers, and assist customers with purchase selections.
Maintain a clean, professional appearance.
Keep the register area orderly and clean.
Maintain familiarity with store security procedures and exercise security practices when necessary.
Perform general housekeeping as needed, including sweeping, mopping, vacuuming, wiping shelves, and dusting, including restrooms and dressing rooms.
Perform other duties as assigned by management.