Sales Associate Falls Church PT

Goodwill of Greater Washington•Falls Church, VA

About The Position

The Sales Associate represents Goodwill’s retail operations and provides professional, courteous service to customers in and around the store and by phone. The role supports sales-floor presentation, accurate checkout and cash handling, merchandise knowledge, store cleanliness, and security practices. Sales team members work collaboratively and contribute to the community while developing their careers.

Requirements

Ability to communicate effectively with customers and Goodwill associates.
Ability to provide exceptional customer service.
Ability to settle customer complaints.
Ability to perform basic math skills.
Ability to stand for prolonged periods, up to 7 hours per 8-hour shift.
Ability to bend and frequently lift up to 40 pounds.
Basic working knowledge of computer applications and the internet.

Nice To Haves

At least six months of previous work experience.
High school diploma or equivalent.
Previous retail work experience.
Excellent customer-service-related skills.
Working knowledge of a cash register.
Complete fluency in English and multilingual ability.

Responsibilities

Provide professional and courteous service to customers in the store, outside the store, and by phone.
Place merchandise on the sales floor in a timely manner.
Ring items accurately at the register.
Handle cash accurately, including making change and operating and maintaining the cash register, check and charge card machine, and calculator.
Maintain knowledge of merchandise and answer customer questions courteously and promptly.
Keep floor merchandise neat and orderly, including racks, shelves, bins, and hangers, and assist customers with purchase selections.
Maintain a clean, professional appearance.
Keep the register area orderly and clean.
Maintain familiarity with store security procedures and exercise security practices when necessary.
Perform general housekeeping, including sweeping, mopping, vacuuming, wiping shelves, and dusting restrooms and dressing rooms.
Perform other duties as assigned by management.