Kabelin ACE SALES ASSOCIATE

HOUCHENS FOOD GROUP INC•South Bend, IN

6d•Onsite

About The Position

The Sales Associate position at Houchens Ace Hardware is responsible for upholding core values and providing exceptional customer service, aiming to "Amaze Every Customer Every Time." This role involves engaging customers, understanding their needs, and projecting future requirements. Associates are expected to execute daily operational goals with a sense of urgency and attention to detail, while also cooperating effectively within the retail team. Key duties include managing assigned departments, handling special orders, preventing shoplifting through excellent customer interaction, and promoting store programs like Ace Rewards. The position requires a proactive approach to customer assistance, maintaining department appearance, and communicating effectively with colleagues and management.

Requirements

Able to communicate professionally with customers and team members.
Skilled at providing prompt, friendly, and attentive customer service.
Strong organizational skills with a passion for details.
Willing to learn all areas of the store and help train others.
Proven track record of being a team player.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends, and holidays.
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.

Nice To Haves

Knowledge and experience of various departments is strongly desired.
Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Help unload incoming trucks and put away merchandise.
Maintain assigned department: Keep clean, organized, and fully stocked.
Execute daily operational goals and priorities assigned by store management with a sense of urgency and attention to detail.
Cooperate with others and work well as part of a retail team, including participating in daily huddle meetings and sharing ideas for improvement.
Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items, ensuring no customer is told 'no' without checking with management.
Watch for shoplifters and take action in line with company policy.
Provide the best possible experience for every customer by being helpful, knowledgeable, and friendly.
Stand in a main aisle to get the best view of customers when not assisting a customer or cleaning.
Walk up and down main aisles to ensure customers are being assisted in all departments.
Avoid personal conversations with co-workers on the floor.
Serve customers in assigned departments or storewide, providing needed advice or information.
Greet customers as soon as they are encountered.
Demonstrate the S.A.L.E.S. process.
Actively participate in store communication and initiatives.
Assist customers with simple complaints/concerns; involve a manager with problems as needed.
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet.
Be polite and attentive to customers, make eye contact and smile.
Promote the Ace Rewards program, describe the Ace Helpful Promise(s), and use the Magic Question.
Maintain awareness of all promotions and advertisements to inform customers about special sales.
Wear radio and headset for effective communication with associates or management.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers.
Perform other assigned tasks as directed by supervision.