ACE SALES ASSOCIATE

HOUCHENS FOOD GROUP INC•Ridgway, PA

6h•Onsite

About The Position

The Sales Associate position at Houchens Ace Hardware is responsible for upholding core values and providing exceptional customer service, embodying the principle of 'Amaze Every Customer Every Time.' This role involves engaging customers, understanding their needs, and anticipating their requirements. Associates are expected to execute daily operational goals with a sense of urgency and attention to detail, cooperating effectively within the retail team. Key duties include managing merchandise, maintaining department organization and stock levels, handling special orders, and preventing shoplifting through excellent customer interaction. The role emphasizes proactive customer engagement, promoting store programs like Ace Rewards, and maintaining awareness of promotions and advertisements. Associates are also responsible for assisting with customer complaints, training peers, and performing other assigned tasks.

Requirements

Able to communicate professionally with customers and team members.
Skilled at providing prompt, friendly, and attentive customer service.
Strong organizational skills with a passion for details.
Willing to learn all areas of the store and help train others.
Proven track record of being a team player.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends, and holidays.

Nice To Haves

Knowledge and experience of various departments is strongly desired.
Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Help unload incoming trucks and put away merchandise.
Maintain assigned department: Keep clean, organized, and fully stocked.
Execute daily operational goals and priorities assigned by store management with a sense of urgency and attention to detail.
Cooperate with others and work well as part of a retail team, including participating in daily huddle meetings and sharing ideas for improvement.
Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items, ensuring no customer is told 'no' without checking with management.
Watch for shoplifters and take action in line with company policy.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
Stand in a main aisle when not with a customer or cleaning to best view customers and ensure they are being assisted.
Serve customers in assigned departments or storewide, providing needed advice or information and greeting customers promptly.
Demonstrate the S.A.L.E.S. process.
Actively participate in store communication and initiatives.
Assist customers with simple complaints/concerns and involve a manager with problems as needed.
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet.
Be polite and attentive to customers, making eye contact and smiling.
Promote the Ace Rewards program, describe the Ace Helpful Promise(s), and use the Magic Question.
Maintain awareness of all promotions and advertisements to inform customers about special sales.
Wear radio and headset to effectively communicate with other associates or management.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers.
Perform other assigned tasks as directed by supervision.