Sales Associate

Five Below•Maryville, TN

2d•Onsite

About The Position

Five Below is seeking part-time Sales Associates to deliver outstanding customer service and support strong sales. Associates help create an energetic, positive shopping experience by engaging customers, sharing product knowledge, keeping merchandise organized and well-stocked, and providing efficient checkout service. The role involves working with customers and coworkers across the sales floor and stock room, supporting store events and promotions, and contributing to team and company goals. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.
Comfortable using technology or willing to learn, including cash registers, handheld devices, and mobile devices.
Good communication skills and the ability to engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently ascend and descend ladders and kneel, bend, twist, and stoop.
Able to frequently move across the sales floor and between the sales floor and stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.

Responsibilities

Greet and acknowledge customers promptly, assist them, and manage multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions using product knowledge, including seeking exchanges in place of returns when possible.
Communicate merchandise restocking and service needs, along with customer feedback, to management in a timely manner.
Collaborate with the team to achieve store and company objectives and maintain a positive, productive work environment.
Operate the cash register and provide seamless checkout experiences.
Keep merchandise organized and the sales floor well-stocked.
Retrieve and put away stock, including using ladders and moving merchandise between the sales floor and stock room.