Sales Associate - AutoNation Toyota Irvine
About The Position
The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key. AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Drive to set and achieve targeted goals
- Prior sales experience, retail preferred
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Nice To Haves
- Strong communication and interpersonal skills
- A desire to help people and exceed expectations
- Sales or customer service experience preferred
Responsibilities
- Interact with customers online, over the phone, and in person to guide their vehicle purchase.
- Respond to leads in a timely fashion.
- Answer customer questions and provide information.
- Guide customers effectively from initial contact to an in-store experience.
- Provide an exceptional customer experience.
- Help customers select their perfect vehicle.
- Negotiate terms to ensure payment options meet customer lifestyles, budgets, and expectations.
- Close the deal.
- Provide an exceptional customer experience both before and after purchase.
- Follow up to ensure customer satisfaction.
- Help transition customers to the Service department to support their ownership experience.
Benefits
- Competitive benefits
- Career paths into finance, management, and beyond
- A culture built on trust, transparency, and teamwork
- Competitive compensation
- 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to YouDecide website with offers from top providers and retailers
- Opportunity to join the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
