Sales Associate, Full-Time - Georgetown

Reformation • Washington, DC

17h • $18 - $20 • Onsite

About The Position

Reformation is hiring a full-time Sales Associate for its Georgetown location. The Associate helps achieve individual sales goals and supports a distinctive customer experience grounded in the company’s brand values and sustainability mission. Reporting to the Store Manager, the role includes engaging customers, building lasting client relationships, sharing product knowledge and the stories of Reformation, and contributing to sales, inventory accuracy, loss prevention, and store presentation. The position requires at least 20 hours per week and at least three days per week, including weekends. The schedule is flexible and may include days, nights, weekends, and holidays when business needs require it. The anticipated base hourly range is $18–$20, depending on relevant experience, skills, qualifications, and internal compensation equity.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• A driven approach to taking on new challenges and self-motivation in work and career.
• Availability to work a minimum of 20 hours per week.
• Availability to work a minimum of three days per week, including weekends.
• Ability to work a flexible schedule that may include days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in generating clientele through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Deliver and foster excellent customer experiences with a customer-first mindset, building long-term client relationships.
• Act as a brand ambassador by embodying brand values, engaging customers with the brand, sharing Reformation’s stories, and educating customers about sustainability.
• Maintain strong customer experience feedback and service evaluation scores through NPS.
• Support consistent inventory accuracy and controls in the store.
• Contribute to loss prevention across all areas of the business.
• Uphold the time and attendance policy.
• Ensure the selling floor reflects brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate customer product feedback to help improve products and merchandising.
• Help maintain an inspiring store environment where products are easily accessible.
• Understand and reflect Reformation’s core values and culture.
• Maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed