Sales Associate

EquipmentShare•Bad Axe, MI

5d•Onsite

About The Position

Forge & Build is hiring a Sales Associate at its facility in Bad Axe, Michigan. This front-line, customer-facing role delivers in-store customer service and supports customers through walk-ins, incoming calls, order processing, and assistance to outside sales representatives. The Sales Associate helps resolve customer issues to support a consistently positive experience and offers an opportunity to learn and grow within the Forge & Build business. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, includes working weekends, and provides overtime pay after 40 hours. The role includes customer service and sales support, store merchandising and upkeep, merchandise unloading, product knowledge, identifying potential sales leads, and learning the BisTrack system.

Requirements

Strong customer-service skills and the ability to provide excellent experiences to current and potential customers.
Clear, accurate, and timely communication with internal and external customers, along with problem-solving ability.
Ability to collaborate and partner with internal team members.
Ability to provide general product knowledge and understand upselling to customers.
Professional appearance and positive attitude.
Ability to work effectively both collaboratively and autonomously.
Self-driven and entrepreneurial mindset, with adaptability to learn changing technologies and processes.
Adherence to company policies and regular, reliable attendance.
Excellent written and oral communication skills.
Basic math skills for calculating quantities and processing sales.
Organizational, time-management, detail-orientation, and problem-solving abilities.
Ability to adapt and succeed in a fast-paced environment.
Ability to drive and maintain a valid driver's license.
Desire to learn, develop, and pursue continuous improvement.
Ability to stand and walk for prolonged periods.
Ability to move products and assist with layout changes, including lifting up to 50 pounds.
Ability to bend and stoop and move into different positions, including in tight or confined spaces.
May be required to work in extreme outdoor temperatures while assisting customers.
Employment is contingent on passing a background check. Some roles also require passing a drug test depending on job responsibilities.

Nice To Haves

Experience providing a great customer experience.
General knowledge of the construction industry.

Responsibilities

Serve as the first point of contact for walk-in customers and incoming calls, providing outstanding service and maintaining a friendly, professional attitude.
Process sales orders, quotes, and pricing requests, and apply payments to customer accounts.
Stock and merchandise products, clean the store, and maintain a safe shopping environment.
Assist with unloading merchandise received at the store.
Maintain knowledge of store product lines and provide product information to customers.
Identify potential business leads, including contractors, builders, developers, and homeowners, and refer them to outside sales representatives.
Learn and use the BisTrack system, including identifying inventory discrepancies and completing receiving and point-of-sale tasks.
Communicate effectively and promptly with the store and internal clients, and develop and provide action items to address issues with urgency.
Perform other duties as assigned by management.

Benefits

Monthly family dinner night, subject to restrictions.
Competitive compensation.
Full medical, dental, and vision coverage for full-time employees.
Generous paid time off and paid holidays.
401(k) with company match.
Tool and boot reimbursements, depending on role.
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Overtime pay after working 40 hours.