Sales Associate, Meatpacking District, New York

Bang & Olufsen•New York City, NY

3d•$50,000 - $55,000•Onsite

About The Position

Join us to support our newly opening store in New York. Opening in Summer 2026 and situated in Meatpacking District, this store enables customers to truly experience Bang & Olufsen product portfolio in an exciting environment. We are seeking an experienced Sales Associate to enhance and uplift the commercial performance and customer experience. As our new Sales Associate, you will join the new team in our Meatpacking flagship store and help ensure our company strategy (Luxury, Timeless, Technology) is being executed. Situated in the Meatpacking District, the store services local New York customers as well as international tourists. The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating a good customer rapport and long-term loyalty. Together with the wider team and Store Manager, you will be responsible for covering the day-to-day operational needs of the business.

Requirements

Experience within a luxury or premium goods brand, from a store environment.
The right mindset and enthusiasm for retail are just as relevant.
Are gregarious, outgoing and have the desire to give great customer service.
Possess great team spirit and a collaborative attitude.
Can identify customer requirements, meet their needs, and maximize sales, using all the resources available.
Enjoy representing a high-end brand, high service level, and comfortable with smart dressing.

Nice To Haves

An interest for sound, aesthetics, and high-end designer products.
An understanding and appreciation of the product quality, who can convey this to our customers.
Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.
Experienced in networking and approaching affluent people.
Luxury brand/high-end lifestyle experience.
Solution selling experience.

Responsibilities

Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add-on selling with both new and existing clients.
Professional levels of personal presentation with a confident ability to demonstrate showroom products.
Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to a satisfactory conclusion.
Maintain awareness of new product developments, new company initiatives, and all promotional activity.
Ensure that the required level of Customer satisfaction is achieved through full use of CRM System
Ensure products as directed by the line manager ensuring all promotional materials are in place within the correct timescales.
Take part in training and development, to expand your professional skillset and knowledge.
Attend customer events from time to time either in the evening or at weekends.
Attend site surveys and home demonstrations as required including before and after normal working hours if necessary.