Sales Associate
About The Position
The Sales Associate is at the heart of the Pet Care Center experience, helping pet parents find appropriate products and solutions while creating a welcoming, safe, and engaging environment. This role suits someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail environment. The position combines customer service and sales with cashiering, stocking, merchandising, inventory support, and maintaining store cleanliness and organization. Sales Associates also support animal health and safety in accordance with Petco policies and standards. The role is performed on the sales floor in a Pet Care Center and involves regular interaction with customers and proximity to animals.
Requirements
- Passion for animals and an interest in pet care.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic math skills and comfort handling cash and transactions.
- Strong attention to detail and reliability.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
- Flexible availability to support operating hours, including evenings, weekends, and holidays.
Nice To Haves
- Previous retail or customer service experience is preferred but not required.
Responsibilities
- Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
- Share accurate product and pet care information to help customers make informed choices.
- Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
- Help customers select products and services that meet their pets’ needs, and educate them about products, services, and promotions.
- Create positive shopping experiences that build trust and customer loyalty.
- Support store sales and service goals.
- Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
- Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
- Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
- Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
- Collaborate with and support teammates.
- Follow company policies, procedures, and safety standards.
- Complete additional tasks and responsibilities as assigned.
Benefits
- Purpose-driven work that makes a difference for pets and people.
- A welcoming, inclusive team environment.
- Opportunities to learn, grow, and explore career paths.
- A fun, fast-paced role where no two days are the same.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
