SALES ASSOCIATE (INDIO/OUTLET)
About The Position
Sales Associates promote and sell merchandise displayed on the showroom floor, working directly with internal and external customers. They follow up on customer orders and inquiries, and assist with any problems associated with merchandise in conjunction with customer service and warehouse operations. Associates work on an organizational level with other departments to ensure customer needs are met. They ask customers questions about products, prices, availability, and product uses to understand customer needs, and explain product features in a way the customer will understand, highlighting benefits based on their needs. Associates prepare sales tickets for orders, assist customers in making product selections based on their specifications, and recommend, select, and help locate or obtain merchandise. They describe merchandise and explain its use, operation, and care to customers. Staying educated on new products, policies, and store advertisements is crucial. Sales associates may perform "house calls," traveling to a customer’s home to help design a catalog of products for review and purchase to fit their home décor, utilizing excellent customer relations. Following up with customers by email and phone is also a key responsibility. Associates perform any other duties as directed by management.
Requirements
- Ability to lift merchandise of 10lbs.
- Must be able to walk or stand for long periods of time.
- Must be able to listen and respond to customer’s needs.
- Ability to communicate effectively with team members.
- Sales experience preferred, not required.
- Positive attitude when working with internal and external customers.
- Knowledge of employment and safety procedures.
- Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.
- Lifting up to 40 lbs rarely, and/or up to 10 lbs occasionally to move objects.
Responsibilities
- Promote and sell merchandise displayed on the showroom floor.
- Work directly with internal and external customers.
- Follow up with customer orders and inquiries.
- Assist with any problems associated with merchandise in conjunction with customer service and warehouse operations.
- Work on an organizational level with other departments to ensure customer needs are met.
- Ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs.
- Explain features of products in a manner that the customer will understand.
- Explain features of products that will benefit the customers based on their needs.
- Prepare sales tickets for orders obtained.
- Assist customers in making product selections based on customers specifications.
- Recommend, select, and help locate or obtain merchandise based on customer needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Stay educated on new products, policies, as well as advertisements the store is running.
- Perform "house calls", traveling to a customer’s home to help design a catalog of products for a customer to review for purchase to fit their home décor.
- Use excellent customer relations.
- Follow up with customers by email and phone.
- Perform any other duties as directed by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
