Sales Associate Part-Time - Century City

West Coast Fitness•Santa Monica, CA

4d•Onsite

About The Position

West Coast Fitness is seeking a Sales Associate to join their team. This role is ideal for individuals who are outgoing, enjoy interacting with people, and are motivated by healthy competition. Sales Associates are the first point of contact for the studio, responsible for creating a welcoming environment and ensuring member satisfaction. The position requires a passion for health and wellness, excellent customer service skills, and a goal-oriented mindset. The Sales Associate will be responsible for meeting sales targets for memberships, renewals, and retail/concession sales, while also focusing on member retention, maximizing studio traffic, and maintaining a positive, safe, and fun studio atmosphere.

Requirements

High-level customer service skills
Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)
Excellent verbal and written communication skills
Ability to multi-task and excel in a fast-paced environment
Functional computer skills required: Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
Ability to work and function in an ORANGE TEAM environment
High school diploma
Health and fitness-minded people, highly preferred

Responsibilities

Cultivate genuine, experience-focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status.
Ensure a friendly, helpful, and inclusive experience for all members and guests.
Deliver an exceptional and versatile sales and service experience to all members and guests.
Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests.
Maintain accurate records using established OTF sales systems.
Perform telephone inquiries, follow-up calls, and customer care calls.
Host OTF studio tours with prospects and/or fitness program holders.
Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry.
Maintain an organized and clean work environment.
Respond immediately to member requests, inquiries, and concerns.
Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms.
Attend and participate in all relevant OTF training programs, events, and meetings.
Establish and maintain an effective referral program.
Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
Maintain an organized and clean lobby/front desk area.
Process accurate credit card transactions.
Perform follow-up and follow-through activities with all prospective clients.
Respond immediately to member requests, inquiries, and concerns.
Work closely with the Fitness Team to ensure that processes are fulfilled.