Retail Sales Associate -Moraine Lake Lodge -Summer 2026

Capilano Group -Lodges•Lake Louise, AB

2d•Onsite

About The Position

The Sales Associate at Moraine Lake Trading is responsible for providing amazing service to all our guests in the gift shop. Main duties include greeting & assisting guests with questions and purchases, POS transactions, maintaining merchandise standards and store cleanliness, as well as, staying informed of all policies and procedures. Emphasis is placed on effective selling techniques and most importantly, exceptional guest service.

Requirements

Minimum 1 yr previous customer service experience
Experience with POS system and cash handling
Must be 100% guest service oriented, have excellent people skills with a positive and upbeat personality
Excellent communication skills
Second language is an asset
Outdoor enthusiast, a passion for hiking and exploring the Rocky Mountains

Responsibilities

Acknowledge and welcome every guest who enters the store
Provide the ‘WOW’ experience for each guest by connecting with their visit experience
Assist guests with merchandise by assessing their needs and matching product to those needs
Continually commit to learning product knowledge of all products (ask questions) in order to deliver all information about the products in the Moraine Lake Trading
Communicate any guest concerns or ideas to Store Manager, Buyer/Retail Manager
Ensure quality guest experience by providing consistent and efficient service
Participate and deliver in daily, weekly and monthly sales goals for the store
Build sales through suggestive selling
Efficiently operate POS system
Follow store opening and closing procedures as directed
Assist in maintaining stock levels on the floor
Perform daily inventory counts as directed- inform management of low stock levels
Assist in the presentation and display of merchandise
Maintain cleanliness of store