Sales Associate

EquipmentShare•Imlay City, MI

4d•Onsite

About The Position

Forge & Build is hiring a Part Time Sales Associate at our facility in Imlay City, MI. The Sales Associate is a critical, front-line, customer-facing role responsible for delivering exceptional in-store customer service. Key responsibilities include managing customer walk-ins, handling incoming calls, processing orders, and supporting outside sales representatives. This position is pivotal in assisting and resolving customer issues to ensure a consistently positive experience, and it serves as an excellent opportunity for learning and career growth within the Forge & Build business.

Requirements

Possess a strong customer service skill set, consistently providing excellent experience to current and potential customers.
Effective communication (clear, accurate, and timely to all internal and external customers) and problem-solving ability.
Fosters a strong collaboration and partnership with all internal team members.
Ability to provide general product knowledge and understanding of upselling to customers.
Maintains a professional appearance and positive attitude at all times.
Able to thrive in both collaborative and autonomous environments.
Self-driven with an entrepreneurial mindset, adaptable and agile to quickly learn new and changing technologies and processes.
Embodies Equipmentshare mission and culture, with adherence to all company employee policies and regular, reliable attendance.
Other duties as assigned by management.
Understanding basic math for calculating quantities and processing sales.
Ability to adapt quickly, thrive, and succeed in a fast-paced environment.
Must be able to drive and maintain a valid driver’s license.
Inherent desire to learn, develop on an individual basis, and strive for continuous improvement.

Nice To Haves

Preferred experience with providing a great customer experience.
General knowledge of the construction industry is a plus.
Excellent written and oral communication skills, effective and consistent with internal and external customers.

Responsibilities

Serve as the first point of contact, providing outstanding customer service, exceeding customer expectations, and maintaining a friendly, professional attitude for walk-ins and incoming calls.
Process sales orders, quotes, pricing requests, and apply payments on customer accounts.
Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment.
Assists in unloading merchandise that is received in the store.
Maintain strong knowledge of all product lines available at the store and the ability to provide product information.
Helps identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives.
Responsible for learning and understanding the BisTrack system, including identifying inventory discrepancies, receiving, and POS tasks.
Ensure effective and timely communication to the store and internal clients, developing and providing action items to improve issues with a sense of urgency.

Benefits

Monthly Family Dinner Night
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Tool and boot reimbursements (role dependent)
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities