Ace Sales Associate

Houchens Food Group•Ridgway, PA

1d•Onsite

About The Position

This position is responsible for upholding the Core Values of Houchens Ace Hardware, with the primary goal of "Amaze Every Customer Every Time." The Sales Associate engages customers, determines their needs, and anticipates their requirements. This role involves assisting with merchandise, maintaining assigned departments, executing daily operational goals, and cooperating with team members. The associate will also handle special orders, address customer concerns, and promote the Ace Rewards program. Maintaining awareness of promotions and using communication tools are key aspects of the job. Training and development of peers, along with other assigned tasks, are also part of the responsibilities.

Requirements

Able to communicate professionally with customers and team members.
Skilled at providing prompt, friendly, and attentive customer service.
Strong organizational skills with a passion for details.
Willing to learn all areas of the store and help train others.
Proven track record of being a team player.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends, and holidays.
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting.

Nice To Haves

Knowledge and experience of various departments is strongly desired.
Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Help unload incoming trucks and put away merchandise.
Maintain assigned department: Keep clean, organized, and fully stocked.
Execute daily operational goals and priorities with a "Speed is Life" attitude.
Cooperate with others and work well as part of a retail team, actively participating in daily huddle meetings and sharing ideas for improvement.
Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc.
Restock merchandise displays, watch end caps and side wings.
Handle special orders for all non-stock items.
Never tell a customer 'no' without checking with a floor manager, assistant manager, or store manager.
Watch for shoplifters and take action in line with company policy.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
Stand in a main aisle to get the best view of customers when not assisting a customer or cleaning.
Walk up and down the main aisles to ensure customers are being assisted in all departments.
Avoid personal conversations with co-workers on the floor.
Serve customers in assigned departments or storewide, providing needed advice or information.
Greet customers as soon as they are encountered.
Demonstrate the S.A.L.E.S. process.
Actively participate in store communication and initiatives.
Assist customers with simple complaints/concerns; involve a manager with problems as needed.
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet.
Always be polite and attentive to customers, make eye contact and smile.
Do not avoid customers.
Promote the Ace Rewards program, describe the Ace Helpful Promise(s), and use the Magic Question.
Maintain awareness of all promotions and advertisements.
Always wear your radio and headset for effective communication.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers.
Perform other assigned tasks as directed by supervision.