SALES ASSOCIATE - JEWELRY - PORT HUENEME MAIN STORE - FULL-TIME (35 - 40 HRS)

NEXCOM•Port Hueneme, CA

15h

About The Position

As a Sales Associate, you will represent the company, promote its brand, and assist customers in identifying products and services that meet their needs. You are expected to learn about merchandise and explain the company’s purpose in an educational, insightful, and professional manner while providing positive customer service. The initial assignment is in Jewelry, though the position may work across multiple departments based on business needs. The role includes customer engagement and service, maintaining store appearance, product recommendations and sales, point-of-sale transactions, paperwork and reconciliation, inventory processing, and dependable completion of assigned work. Work is generally performed indoors, but may be outdoors depending on location. The position involves frequent movement and standing and may require lifting up to 50 pounds.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic manner with a desire to provide outstanding service.
Ability to perform frequent moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
Availability to work varied hours, which may include early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR card, and provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain store appearance and organization.
Cross-sell and upsell products, know the store layout, and recommend products, trends, and promotions based on individual customer needs.
Learn product features, stay current with trends, and use company tools and technology to provide product knowledge and specifications.
Use a point-of-sale system to process cash exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts to customers.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, check merchandise in, ensure accurate ticketing, and participate in periodic inventories as needed.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.