Sales Associate

La-Z-Boy•Bradenton, FL

13d

About The Position

The Sales Associate creates sales through exceptional customer service and knowledge of La-Z-Boy’s products, services, and selling process. The role builds long-term customer relationships to increase sales and profitability and develops interior-design awareness through practical experience and collaboration with a La-Z-Boy Designer. Compensation includes an hourly base wage and uncapped commissions, with a quarterly bonus opportunity. Training pay is $16 per hour for 2–6 weeks, with no commission during training. After training, the stated base pay is $13 per hour, varying by store location; average annual earning potential is $45,000–$65,000+ including base pay, bonus, and commission. Weekly hours are 40. The associate sells furniture, accessories, and services; supports the Design program; and provides a positive, informative customer experience. The role also assists with store presentation, customer orders and records, delivery scheduling, and daily operations, including opening and closing the store. The position requires working the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required. Physical demands include lifting or carrying up to 50 pounds, standing for long periods, frequent repetitive hand motions, and regularly sitting, walking, bending, and stooping. The work is subject to indoor environmental conditions.

Requirements

High school diploma or equivalent.
Excellent communication, customer-service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
Initiative and motivation to meet assigned goals, missions, and objectives and to achieve more.
Strong attention to detail.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to perform nearly continuous repetitive hand motions and to hear and listen; often required to sit, walk, bend, and stoop.
Ability to pass a background and drug screen.

Nice To Haves

Previous selling experience and ability to close a sale are strongly preferred.
Bachelor’s degree in Business or a related field.

Responsibilities

Contribute to store sales goals by selling furniture, accessories, and services.
Promote the Design program and assist the Designer in achieving sales goals.
Consistently follow the La-Z-Boy selling process and provide a favorable customer experience.
Use sales skills including approaching customers, building rapport, discovering needs, presenting customized portfolios, addressing objections, closing sales, following up, providing after-sale service, and maintaining contact with previous and potential customers.
Maximize store promotions, marketing initiatives, and grassroots programs.
Schedule professional home consultations and present customized room designs, fabric samples, furniture, tables, accessory recommendations, and professional installation benefits.
Follow and champion the established Design process and support design-related store functions.
Provide high-quality customer service and use Podium to support customer satisfaction and follow-up.
Respond to incoming phone calls and emails; assist with customer issues and complaints by providing appropriate solutions and alternatives.
Make sound business decisions that support customer satisfaction and a positive team environment.
Maintain positive working relationships with store employees and help train, coach, and develop new peers in product knowledge and selling skills.
Maintain the store’s visual appearance and cleanliness, including displays, product tags, accessory catalogs, design-center fabrics, and floor moves.
Complete order information accurately, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately.
Schedule deliveries with customers.
Maintain knowledge of company standards, products, internal processes, and systems.
Open and close the store.
Demonstrate urgency, enthusiasm, and excitement with the store team and customers.