Sales Associate

Optical Outlets•Estero, FL

About The Position

The Sales Associate assists patients of Optical Outlets while supporting the Doctor and Office Manager. The role focuses on providing outstanding customer service and patient satisfaction, helping customers choose and fit eyewear, resolving visual or product challenges, and processing purchases. The associate also takes and records measurements, adjusts or fits eyewear, supports other retail associates with complex customer needs, informs the Office Manager of office problems, and performs tasks assigned by the Office Manager. The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, or similar factors. The description outlines the general nature and level of work and is not a comprehensive inventory of all duties or qualifications. VSP Vision is an equal opportunity employer, maintains a drug-free workplace, and conducts pre-employment substance abuse testing. Compensation varies by market and is determined based on experience and other job-related factors permitted by law. The compensation package may include eligible bonuses and commissions; benefits information is available through Optical Outlets careers.

Requirements

One to two years of experience in a related field.
Working knowledge of the MS Office package.
Ability to successfully perform multiple tasks in a fast-paced environment.
Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries.
Effective written communication skills to document customer situations and prepare letters confirming agreements.
Excellent interpersonal and rapport-building skills.
Ability to ask appropriate and relevant questions to identify customer needs.
Proven problem-solving, negotiation, and decision-making skills.
Ability to use appropriate discretion and judgment when applying customer and call-handling guidelines.
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
For remote or hybrid roles, ability to maintain a high level of engagement in virtual environments, including camera presence during meetings.

Nice To Haves

Experience as an optician with an active Florida license.
Bilingual in English and Spanish.

Responsibilities

Attract and retain customers by providing unsurpassed customer service.
Greet customers and explain the process transparently.
Assist patients with merchandise selection, frame fitting, and eyewear dispensing.
Solve customers’ visual problems or challenges.
Manage customer transactions at the time of purchase.
Provide outstanding patient satisfaction from the first interaction, serving as a center of excellence for others and emphasizing “Right the First Time.”
Help customers select frames and lenses suited to their vision, lifestyle, and budget; suggest improvements and recommend solutions.
Assist other retail associates with difficult or complex customer product needs and prescriptions.
Take and record measurements and carefully adjust or fit eyewear, ensuring details are thorough and exact.
Inform the Office Manager of office problems noted by staff, doctors, or patients.
Perform tasks assigned by the Office Manager.