PT Sales Associate

Lovesac Company•Asheville, NC

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable products. As a Sales Associate, you connect with customers, help them find furniture suited to their lifestyles and spaces, and deliver a positive, customer-first shopping experience. You represent the Lovesac brand with integrity, build relationships beyond individual transactions, and contribute to a high-performing, inclusive team. The role combines sales and customer service with daily store operations. Associates use product knowledge and the Lovesac selling process to understand customer needs, maintain a quote pipeline, follow up with customers, and meet sales goals and KPIs. They also support store standards, inventory, promotions, opening and closing, and other priorities. Regular work during high-traffic periods, including weekends, holidays, and nights, is required.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions or from a lower to a higher position.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell using the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections.
Guide customers through the purchasing journey by identifying needs and providing exceptional service.
Demonstrate product knowledge, provide brand tours and product education, and close sales.
Take ownership of sales performance and consistently work toward meeting or exceeding sales goals and KPIs.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Build relationships through everyday interactions that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety practices, and company policies while helping maintain a positive team environment and protect the business.
Take on additional priorities and special projects as needed.
Demonstrate products, assist customers with technology, and use internal CRM systems to support the customer experience and future outreach.
Travel to local stores, third-party vendors, and occasional meetings as required by the Company.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays