Sales Associate - Skokie, IL

L.L.Bean•Skokie, IL

13d•Onsite

About The Position

L.L.Bean is seeking temporary, part-time Sales Associates for its Old Orchard Retail Store in Skokie, Illinois. The Sales Associate works in outdoor gear and apparel departments, providing friendly, genuine customer service, sharing product knowledge, supporting sales, and helping customers feel part of the L.L.Bean outdoor community. The work varies with daily business needs and includes maintaining store presentation and supporting store operations as part of a collaborative team. The role requires standing and walking during shifts, communicating in person and by headset, and occasionally using ladders, stairs, or ramps. It also involves repetitive hand and wrist motions, occasional bending and kneeling, and lifting or moving items up to 40 pounds, with team lifting as needed. The position requires varied availability, including nights, weekends, and holidays.

Requirements

Passion for providing world-class customer service.
Friendly and outgoing communication style.
Proficiency with computer systems and ability to learn new technologies.
Adaptability and openness to change.
Availability to work varied hours, including nights, weekends, and holidays.
Genuine passion for the outdoors and participation in outdoor activities.
Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
Ability to stand and walk during shifts and communicate in person and by headset.
Ability to occasionally use ladders, stairs, and ramps; perform repetitive hand and wrist motions; stoop, kneel, bend, and crouch; and lift or move objects up to 40 pounds, with team lifting as needed.

Responsibilities

Approach and assist multiple customers, providing personal and genuine service.
Turn customer interactions into sales opportunities and build brand loyalty through exceptional service.
Work collaboratively and respectfully with team members and customers across a variety of differences.
Listen to customers, understand their needs, and resolve problems efficiently at the first point of contact.
Use POS systems, customer systems, and mobile devices to provide fast, seamless omnichannel service.
Promote L.L.Bean-sponsored programs, including the Outdoor Discovery School and L.L.Bean Mastercard program.
Maintain an organized store and uphold visual and merchandising standards.
Support store operations processes and adapt to changing business needs.
Contribute to a safe and healthy workplace by following safety policies and procedures.
Work with the team to achieve results and foster a positive work environment.