T Mobile Authorized Retailer Sales Associate

Luna Wireless, An Authorized T-Mobile Retailer (Northeast)•Wilkes-Barre, PA

2d•Onsite

About The Position

Luna Wireless, an Authorized T-Mobile Retailer and one of the largest in the US, is seeking ambitious candidates for Sales Associate positions. This role is for individuals with a drive for unlimited potential, offering the chance to earn unlimited commissions in a fun, fast-paced environment. We have full-time and part-time positions available. Bilingual Spanish speakers are preferred but not required. The Retail Sales Representative (RSR) acts as a brand ambassador, bringing the T-Mobile brand to life by building excitement around products and services. They are passionate about the connected world, thrive in a dynamic environment, and focus on building significant connections with customers. RSRs develop expertise in uncovering customer needs and educating them on device and service solutions. This is a learning role where new associates work with their team to build skills and complete required training.

Requirements

At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
6 months of customer service and/or sales experience, Retail environment preferred.
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
Effective at balancing customer needs and performance goals.

Nice To Haves

Bilingual Spanish speakers are preferred

Responsibilities

Builds proficiency in serving and selling to customers, providing a world-class customer experience and building loyalty.
Helps customers by assisting them where they left off in their shopping journey, whether online, through Customer Care, or in-store.
Explores individual customer needs and provides hands-on demonstrations of the latest technology.
Engages in side-by-side selling to find personalized solutions, including accessories and IoT devices, that keep customers connected.
Approaches service and sales needs with composure, integrity, and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding.
Demonstrates how T-Mobile's coverage and network performance compare to competitors.
Explains why T-Mobile plans and services offer an unlimited experience and keep customers connected.
Completes training on T-Mobile's in-store experience, new skills, processes, systems, and reference resources.
Maximizes time on shift by seeking out information, learning about wireless and technology innovations.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service.
Collectively owns the customer experience and resolves issues to create a seamless environment.
Successfully identifies and hands off small business leads.
Supports team initiatives and creates an inclusive environment.