T Mobile Authorized Retailer Sales Associate

Northeast•Wilkes-Barre, PA

2d•Onsite

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is seeking candidates with hustle and ambition for unlimited potential. This role involves working as a Retail Sales Representative (RSR) on a Retail Team of Experts to bring the T-Mobile brand to life. RSRs are brand ambassadors who build energy and excitement around T-Mobile products and services. They are passionate about the connected world and thrive in a fast-paced environment with evolving technology, customer needs, and retail experiences. They focus on building significant connections with customers, deepening existing relationships, and uncovering customer needs to educate, demonstrate, and recommend device and service solutions. This is a learning role where new associates work with their team to build skills and proficiencies, and are required to complete new employee training.

Requirements

At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate with the desire to be yourself when connecting and having fun
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals

Nice To Haves

Bilingual Spanish speakers preferred, but not required

Responsibilities

Builds proficiency related to serving and selling to customers, providing a world-class customer experience and building loyalty.
Helps customers continue their shopping journey, whether online, through Customer Care, or in-store.
Explores individual needs and provides hands-on demonstrations of the latest technology.
Provides side-by-side selling to find personalized solutions beyond basic device and service plans, including accessories and IoT devices.
Approaches service and sales needs with composure, integrity, and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding.
Demonstrates T-Mobile's coverage and LTE network capabilities.
Explains why T-Mobile plans and services allow customers to live unlimited, feel the love, stay connected, and go further.
Completes training on T-Mobile in-store experience, new skills, processes, systems, and reference resources.
Maximizes time on shift by seeking out information between customers and learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service.
Collectively owns the customer experience and resolves issues to create a seamless environment.
Successfully identifies and hands off small business leads.
Supports team initiatives and creates an inclusive environment.