Sales Associate

Petco • Springfield, IL

2d • Onsite

About The Position

As a Sales Associate at Petco, you are central to the Pet Care Center experience. You help pet parents find suitable products and solutions while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and contributing to a team in a fast-paced retail setting.

The position involves customer service and sales, cashiering, stocking and inventory support, merchandising, store recovery, and maintaining a clean and organized sales floor. It also includes supporting the health and safety of animals according to Petco policies and standards. Work takes place in a Pet Care Center retail environment with active sales-floor engagement and proximity to animals, animal dander, odors, noises, and cleaning chemicals. Availability must be flexible to support store operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and provide friendly, helpful, solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Maintain an organized and visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, and promotional set-ups.
• Follow company policies, procedures, and safety standards.
• Deliver consistent, courteous, and knowledgeable customer service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals and daily operational routines.
• Perform additional tasks and responsibilities as assigned.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.
• Health and financial benefits, 401(k), incentives, and PTO are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed