Sales Associate

Petco Animal Supplies Stores•Grand Forks, ND

2d•Onsite

About The Position

As a Sales Associate at Petco, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail setting. The position involves customer service and sales, cashiering, stocking and replenishing merchandise, maintaining inventory accuracy, store recovery, merchandising, promotional setups, and daily operational tasks. It is performed in a Pet Care Center retail environment with active engagement on the sales floor and regular interaction with customers and animals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Reasonable accommodations may be made for qualified individuals with disabilities to perform the role’s essential functions.

Requirements

Previous retail or customer service experience is preferred but not required.
Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Help maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
Greet customers and provide friendly, helpful, courteous, and solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Collaborate with teammates and support store sales and service goals.
Assist customers in selecting products and services that meet their pets’ needs; educate them about products, services, and promotions.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional setups, and daily operational routines.
Follow company policies, procedures, and safety standards.
Perform additional tasks and responsibilities as assigned.