About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The role requires knowledge of the products in each store area or department, adherence to visual standards, and active promotion of sales and promotions. As an ambassador of the organization and brand, the Sales Associate creates a distinctive customer experience that helps acquire and retain customers. The position is part of the Operations department, is non-exempt, and reports to the Store Manager.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player who is passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers as they enter and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, following guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all store staff meetings and tech clinics.
  • Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and reporting potential fraud risks to management or appropriate officials.
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