Thrift Store Sales Associate (Canada Summer Job)

The Salvation Army Canada and Bermuda Territory•Grand Bank, NL

3d•Onsite

About The Position

This role provides service to customers, sorts incoming product, and assists in the ongoing retail operations of The Salvation Army Thrift Store. The Salvation Army has served people in need in communities across Canada and Bermuda for over 130 years, helping over 2 million people annually with necessities like food, clothing, and shelter, while also supporting those facing unemployment, addiction, and family challenges. As a faith- and values-based organization, we welcome and serve people of all backgrounds.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Applicants must meet Canada Summer Jobs program eligibility requirements, including age and legal status criteria. Individuals who require employer-specific work authorization (e.g., international students on study permits) are not eligible under this program. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.
Completion of some high school course work.
Able to provide Criminal Background Check that is satisfactory to The Salvation Army.
Have a few months of experience in processing or distribution of goods or customer service.
Knowledge of lifting guidelines.
Cash handling experience is required.
Experience with cash registers and related processes and procedures (e.g., bank deposits, summary reports).
Attention to detail.
Self-motivated/disciplined.
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Must have good interpersonal and communication skills (oral).
Physically capable of lifting/carrying up to 29 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of products.

Nice To Haves

Product brand awareness would be an asset.
Alternative combinations of education and experience may be considered.

Responsibilities

Greet and interact with customers/donors in a positive, friendly, and courteous manner.
Contribute to meeting store sales targets and provide efficient, courteous customer service.
Use tact when dealing with difficult customers.
Be knowledgeable regarding product pricing and featured sale products.
Protect the integrity of all donated items.
Maintain store opening and closing procedures as required.
Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
Possess knowledge of stock to respond to customer inquiries by phone/in person.
Pay attention to store security by monitoring activity within the store.
Assist with store layout plans to attract customers, including window displays and merchandise displays.
Ensure attractiveness of the store through tidy maintenance.
Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
Assist with donation turnover, replenish inventory levels on the sales floor, and remove inventory from the sales floor as directed.
Handle merchandise in a safe and organized manner.
Assist in stock rotation.
Bag textiles to be recycled and place metal recycling in the appropriate location.
Maintain proper sorting and processing of goods, ensure compliance with quality standards, and ensure all products are priced correctly as per storage policy.
Perform other duties as required.
Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
Maintain an attractive, organized, and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary, on a rotational basis.
Clean the lunchroom, washroom, and other common areas.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s Health and Safety Policies and Procedures.
Perform other work-related duties as assigned.