Sales Associate

Express • Chattanooga, TN

17h • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate joins the Express team at the Hamilton Place store and helps provide customers with a great in-store shopping experience, while also supporting stocking, cleaning, folding merchandise, and other store tasks.

The role involves maintaining clean and organized sales and back-of-house areas, following company safety policies and procedures, and assisting with product-launch changes according to company standard operating procedures. Associates deliver the customer experience, process transactions accurately and efficiently, resolve or escalate customer-service issues, and promote credit and loyalty programs. Additional essential functions may be assigned by a supervisor.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of relevant job experience.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position's physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, the sales leadership team, and associates.
• Demonstrated collaboration skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer-service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Assist with stocking, cleaning, folding merchandise, and other store tasks.
• Perform other essential functions as directed by a supervisor.

Benefits

• For full-time associates: medical, pharmacy, dental, and vision coverage.
• For full-time associates: 401(k) and Roth 401(k) with Company match.
• For full-time associates: merchandise discount.
• For full-time associates: paid time off.
• For full-time associates: parental leave for new moms and dads.
• For part-time associates: assistance through LIG Solutions to obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are eligible for an Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED