Sales Associate
About The Position
The Sales Associate supports front-line operations at AFG HoldCo fitness studios and delivers an exceptional experience to prospective members, current members, and guests. The role is a key point of contact, sharing the brand story, driving membership sales, and building relationships that support retention. The Sales Associate works with the studio team to meet sales goals, maintain a welcoming, high-energy environment, and provide a seamless studio experience. The position is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and team members in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Administrative work includes using a computer, phones, and other standard office equipment. Occasional offsite events or community activities may be required. No travel is anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent required.
- Prior experience in customer service, sales, hospitality, or a related field is preferred; 0–1 year is stated.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, and relationship-building skills.
- Strong organization, attention to detail, and time-management skills.
- Ability to problem-solve and work under pressure, managing unexpected challenges calmly and professionally.
- Positive service attitude, professionalism, integrity, and reliability.
- Effective listening, critical thinking, and research skills.
- Self-motivated and results-oriented.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field (0–1 year).
Responsibilities
- Deliver a welcoming, inclusive, high-energy experience in line with brand standards.
- Complete and maintain member documentation and records using company systems and tools.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Partner with studio team members to create a seamless experience for prospective and current members.
- Pursue individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, well-presented studio environment.
- Communicate with members and prospects in person, by phone, email, and text.
- Process cash and credit card sales transactions accurately and with integrity.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Demonstrate commitment to exceptional customer service and AFG HoldCo core values.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
