Sales Associate

EquipmentShare • Monona, IA

5d • Onsite

About The Position

Forge & Build, a partner of EquipmentShare, is hiring a Sales Associate at its facility in Monona, Iowa. This front-line, customer-facing position delivers in-store customer service and supports customers and outside sales representatives. The role offers an opportunity to learn and grow within the Forge & Build business.

The Sales Associate manages walk-in customers and incoming calls, processes orders and quotes, responds to pricing requests, applies payments to customer accounts, and helps resolve customer issues. The position also includes stocking, cleaning, merchandising, unloading merchandise, maintaining a safe and clean store, learning product lines and the BisTrack system, identifying inventory discrepancies, and completing receiving and point-of-sale tasks. The associate may refer potential business leads to outside sales representatives and communicates action items to address issues in a timely manner.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, and includes working weekends. Overtime pay is offered after 40 hours worked. The role requires standing and walking for extended periods, lifting up to 50 pounds, bending and stooping, working in tight or confined spaces, and potentially working outdoors in extreme temperatures while assisting customers.

Requirements

• Strong customer service skills and the ability to provide excellent experiences to current and potential customers.
• Clear, accurate, and timely communication with internal and external customers, along with problem-solving ability.
• Ability to collaborate and partner effectively with internal team members.
• Ability to provide general product knowledge and understand upselling to customers.
• Professional appearance and positive attitude.
• Ability to work both collaboratively and autonomously.
• Self-driven and entrepreneurial mindset, with adaptability to learn new and changing technologies and processes.
• Adherence to company policies, regular and reliable attendance, and embodiment of EquipmentShare's mission and culture.
• Ability to perform basic math for calculating quantities and processing sales.
• Organizational, time-management, detail-orientation, and problem-solving abilities.
• Ability to adapt and succeed in a fast-paced environment.
• Must be able to drive and maintain a valid driver's license.
• Desire to learn, develop, and pursue continuous improvement.
• Ability to stand and walk for prolonged periods.
• Ability to lift up to 50 pounds and move products.
• Ability to bend, stoop, and work in tight or confined spaces.
• Ability to work in extreme outdoor temperatures when assisting customers.

Nice To Haves

• Preferred experience providing a great customer experience.
• General knowledge of the construction industry.

Responsibilities

• Serve as the first point of contact for walk-in customers and incoming calls, providing friendly, professional service and exceeding customer expectations.
• Process sales orders, quotes, pricing requests, and payments on customer accounts.
• Stock and merchandise products, clean the store, and maintain a safe shopping environment.
• Assist with unloading merchandise received at the store.
• Maintain knowledge of store product lines and provide product information to customers.
• Identify potential business leads and refer them to outside sales representatives.
• Learn and use the BisTrack system, including inventory discrepancy identification, receiving, and point-of-sale tasks.
• Communicate effectively and promptly with store teams and internal clients, and provide action items to address issues.
• Assist with moving products and store layout changes.
• Perform other duties as assigned by management.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed