PT Sales Associate

Lovesac Company•Norman, OK

7d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable products such as Sacs and customizable Sactionals. Sales Associates connect with customers, help them find furniture suited to their lifestyles and spaces, and deliver a customer-first experience while representing the Lovesac brand. The role combines sales, customer relationship building, product education, and support for daily store operations. Associates are expected to work during high-traffic selling periods, including weekends, holidays, and nights.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required by the Company using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict reasonably and nonconfrontationally.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions and to assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
Guide customers through their needs and the customer journey, providing attentive service and lasting relationship support.
Demonstrate product knowledge, give brand tours and product education, and close sales.
Manage individual performance and work to meet or exceed sales goals and KPIs.
Contribute to an inclusive and respectful environment for customers and teammates, and remain accountable, flexible, open to feedback, and willing to learn.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and company policies while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.
Use technology to demonstrate products, assist customers, and use internal CRM systems to improve the customer experience and support future outreach.
Travel, as required by the Company, to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
One-and-a-half times regular rate for hours worked over 40 in a work week
Paid sick and safe leave for eligible part-time Associates in certain jurisdictions
One-and-a-half times regular rate for hours worked on specified holidays