Sales Associate - JLR

Bob Moore Auto Group, LLC•Oklahoma City, OK

About The Position

The Sales Associate supports vehicle sales at the dealership by following management’s sales process, engaging with customers, developing prospects, and completing vehicle transactions. The role includes obtaining factory qualifications and product knowledge, conducting customer test drives in accordance with safety guidelines, preparing sales paperwork, delivering vehicles, and processing trade-ins as directed. The associate also uses a personal device for multi-factor authentication to help secure company network and site access, follows work-area safety precautions, and performs other duties assigned by the manager. The position requires a valid, unrestricted driver’s license and the ability to maintain a clean driving record. Previous automotive sales or customer service experience is required. A high school diploma or GED is preferred, or equivalent work experience. The work involves frequent exposure to outdoor weather, occasional exposure to fumes or airborne particles and extreme temperatures, and use of standard office equipment. Travel within or outside the area may be required but is infrequent.

Requirements

Valid driver’s license without restrictions affecting the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals.
Ability to prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to work independently and/or as part of a team.
Ability to effectively respond to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive ‘can do’ attitude.
Ability to pass a drug/alcohol urinalysis and drive a vehicle.
Ability to meet the physical demands of the job, including standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling or crouching, and lifting.
Ability to regularly lift or move up to 25 pounds, frequently lift up to 50 pounds, and occasionally lift more than 100 pounds with proper assistance.
Close and distance vision.

Nice To Haves

High school diploma or GED, or equivalent work experience.

Responsibilities

Follow dealership management’s sales process and customer-interaction guidelines.
Make regular customer contacts through methods designated by management, such as floor time, phone leads, mail, and personal visits.
Obtain training needed for factory qualifications and product knowledge for each model sold.
Contact previous customers regularly and on schedule, and report performance to the sales manager.
Conduct customer test drives according to management’s personal-safety guidelines.
Present all customer offers to purchase a vehicle to management.
Prepare and process required paperwork to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time each day generating new clients.
Work to improve personal selling skills.
Use a personal device for multi-factor authentication to add security for company network and site access.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.