Sales Associate

Itoya Topdrawer Corporation•Brookline, MA

1d•Onsite

About The Position

Topdrawer designs tools for the impossibly creative. Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects. Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail. AS A SALES ASSOCIATE AT TOPDRAWER, YOU ARE THE FACE OF OUR BRAND—WELCOMING CUSTOMERS, SHARING PRODUCT STORIES, AND HELPING PEOPLE FIND TOOLS THAT INSPIRE CREATIVITY AND INTENTIONAL LIVING. YOU CREATE AN INVITING, THOUGHTFUL EXPERIENCE THROUGH EXCEPTIONAL SERVICE, DEEP PRODUCT KNOWLEDGE, AND A GENUINE PASSION FOR DESIGN. WHETHER GUIDING SOMEONE THROUGH OUR NOTEBOOK COLLECTION OR HELPING THEM DISCOVER A NEW CREATIVE RITUAL, YOU BRING TOPDRAWER’S PHILOSOPHY OF QUIET DESIGN TO LIFE.

Requirements

Enthusiastic about creativity, craftsmanship, and meaningful products
Friendly, dependable, and energized by connecting with people
Curious and coachable, with a desire to grow your skills and contribute to the team
Detail-oriented with a natural sense of style and storytelling
Excited to be part of a mission-driven brand focused on intentional living and lasting quality
Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.

Responsibilities

Deliver a warm, educational, and personalized customer experience
Share product stories and rituals that reflect Topdrawer’s values
Foster a welcoming and inspiring environment for customers and teammates
Collaborate with peers and leadership to create a high-performing team culture
Support onboarding of new hires by modeling service standards
Contribute to a positive, inclusive, and respectful workplace
Assist with day-to-day operations including restocking, visual displays, and store upkeep
Present merchandise in a way that highlights craftsmanship and design
Support product launches and seasonal refreshes
Meet or exceed personal and store-level sales goals
Stay informed on product knowledge and promotions
Uphold standards in service, presentation, and accuracy at the point of sale