Sales Associate

Pet Station•IVGID, NV

About The Position

Sales Associates provide friendly, knowledgeable, and proactive customer service by engaging customers, answering questions, and recommending appropriate products. They help create a positive and welcoming store environment while supporting sales-floor operations, point-of-sale transactions, order fulfillment, animal care, inventory control, product learning, and store presentation. Associates are expected to work safely and accurately in a fast-paced setting, communicate professionally, adapt to changing priorities, and contribute to a collaborative team environment. The position includes caring for feeder insects, small animals, and reptiles; monitoring animal health and maintaining sanitary habitats; receiving and stocking shipments; tracking inventory and supporting loss prevention; and completing an eight-week product training course. Associates also maintain store cleanliness, organize merchandise, and keep displays and signage accurate. Physical duties include standing, walking, bending, kneeling, reaching, and frequently moving items weighing up to 50 pounds. The role may involve warehouse equipment and exposure to varying temperatures, dust, and noise. Early mornings or weekends may be required based on business needs.

Requirements

Customer service and communication skills.
Cash handling and register skills.
Attention to detail.
Reliability and punctuality.
Willingness to learn.
Ability to stand, walk, bend, stoop, kneel, and reach throughout the shift.
Ability to frequently lift, carry, push, or move up to 50 pounds.
Continuous use of hands and fingers to handle, feel, and operate tools, equipment, and inventory throughout the shift.
Ability to hear and respond to verbal instructions and safety signals.
Ability to work in a warehouse environment with varying temperatures, dust, and noise, and in a fast-paced setting involving frequent movement and material handling.
Ability to operate warehouse equipment such as pallet jacks or other material-handling tools if required.
May need to work early mornings and/or weekends based on business needs.

Responsibilities

Proactively engage customers on the sales floor, answer questions, and recommend products suited to their needs.
Process transactions accurately using the POS system, including returns, exchanges, and different payment methods.
Provide friendly and attentive service, resolve customer issues professionally, and build rapport to encourage repeat business.
Pick, pack, and prepare online and phone orders for shipment or customer pickup.
Feed and water feeder insects and small animals, and clean their cages or habitats.
Care for reptiles by maintaining appropriate temperature and humidity, providing food and fresh water, and cleaning enclosures.
Observe animals for signs of illness or distress, report concerns to management, and follow established protocols.
Handle animals gently and respectfully to support their well-being and minimize stress.
Maintain sanitary animal-care areas to help prevent disease and protect animal health.
Verify incoming deliveries against packing slips, scan and record receipts, and stock shelves promptly.
Use inventory management software to track stock, identify low-stock items, and generate reports.
Participate in physical inventory counts and help identify discrepancies.
Follow loss prevention procedures, secure high-value items, monitor inventory, and report suspicious activity.
Complete the eight-week training course and demonstrate proficiency in product features, benefits, and applications.
Participate in brand ambassador training seminars and stay current on products and industry trends.
Research products using manuals, online databases, and industry publications.
Communicate product knowledge clearly and confidently to customers.
Keep the sales floor, break room, restrooms, and office areas clean and tidy according to company standards.
Front, face, and organize products and create visually appealing displays according to company guidelines.
Use visual merchandising techniques to improve the store’s appearance and create an inviting atmosphere.
Maintain accurate, current signage and promotional displays.
Perform other duties as assigned.
Communicate respectfully and professionally with team members, leadership, vendors, and customers.
Listen actively, take direction, follow through on responsibilities, and meet attendance, punctuality, and performance expectations.
Follow company safety policies and procedures, work efficiently and accurately, and adapt to changing priorities.