Temporary Sales Associate

Tapestry•Beachwood, OH

About The Position

The Sales Associate is a front-line ambassador of the Coach brand who delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to build brand loyalty and drive revenue. The associate represents Coach by following its Guide to Style and Service standards, developing client relationships through personalized styling and product expertise, and driving sales with tailored recommendations, cross-selling, and upselling. The role uses mobile POS, clienteling tools, and social-selling platforms—including short-form video—to capture customer data and encourage repeat purchases. The associate develops personal sales plans, pursues new customers, follows up to close sales, and works toward individual and team KPIs. Daily duties also include processing transactions, supporting inventory and visual merchandising, keeping the sales floor and stockroom organized, following retail and asset-protection procedures, and assisting teammates. The role requires adapting to business needs and contributing to a collaborative, inclusive team environment. This is a temporary position. The schedule must be flexible to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. The position requires regularly lifting at least 25 pounds (occasionally up to 50 pounds), as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
A combination of education and experience will be considered.
Experience operating POS systems and basic computer proficiency, including iPad, laptop, and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury retail background.
Social media savvy; experience with live-stream shopping or video demonstrations.
Clienteling and data-acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
Build client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social-selling platforms, including short-form video, to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset-protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.