PT Sales Associate

Lovesac Company•Lansing, MI

6d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture designed for comfort, style, and sustainability. The Sales Associate connects with customers, helps them choose products suited to their lifestyles and spaces, and represents the Lovesac brand with integrity in a fast-paced, customer-first environment. The role combines active selling and end-to-end customer service with store operations. Associates build customer relationships, demonstrate product knowledge, maintain a quote pipeline, follow up with customers, and work toward sales goals and key performance indicators. They also support daily store activities, including opening and closing, inventory, visual standards, promotions, safety, and special projects. This position requires regular work during peak selling periods, including weekends, holidays, and nights. Associates may need to travel to local stores, third-party vendors, or occasional meetings. The physical requirements include standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, assembling furniture, and regularly bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Requirements

Must be at least 18 years of age.
At least one year of experience in a retail or customer service role.
Must regularly be available to work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when managing financial transactions and sensitive business and customer data, protecting customer privacy, and ensuring the safety and comfort of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to eight hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to regularly bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections and strong customer service.
Manage the customer journey from initial contact through sale by identifying needs and building lasting relationships.
Demonstrate product knowledge, provide engaging brand tours and product education, and confidently close sales.
Take ownership of individual performance and work to meet or exceed sales goals and KPIs.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable and flexible, learn from feedback, and build relationships that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Follow brand standards, safety requirements, and company policies while using store systems and data to prioritize work.
Take on additional priorities and special projects to support the store, team, and brand.
Travel when required to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discounts
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
Paid sick and safe leave for eligible part-time associates in certain jurisdictions
Pay at 1.5 times the regular rate for hours worked on specified holidays