Sales Associate (DC) - Full Time

East Fork Pottery•Washington, DC

4h•$0 - $23•Onsite

About The Position

The Sales Associate staff position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow Store Associates to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews. This full-time position reports to the Store Manager.

Requirements

Ability to respect and communicate across lines of cultural differences
Ability to address conflict by assuming positive intent and seeking to understand
Ability to embrace a mistake without fault
A commitment to center the active process of self awareness
Excellent customer service skills
Strong skill set in using technology and systems efficiently
Ability to manage competing priorities
Ability to communicate clearly and concisely both verbally and in writing
Ability to problem solve
Ability to meet performance metrics
Ability to work a flexible schedule

Nice To Haves

Basic knowledge of merchandising
Basic understand of inventory management
Be able to effectively upsell customers to increase AOV
Knowledge of set building and be able to provide white glove service
Ability to handle escalated customer issues and direct dissatisfied customers to senior team members or management when necessary
Support with posting on social media channels as directed by Store Manager
Assist with keeping store stocked with essentials
Assist with events and launches (planning and day of execution)
Be able to speak knowledgeably about every product we carry in our store with a high level of proper product usage
Expert knowledge of merchandising
Expert understanding of inventory management
Advanced knowledge of Shopify, POS workflow, pricing, and product vendors
Ability to de-escalate customer frustration and direct dissatisfied customers to management when necessary
Ability to self-motivate with upselling techniques and increasing AOV and conversion
Support launch moments by leading Levels 1-2 on merchandising plan (provided by Visual Merchandiser)
Support Sr Sales Associate or store manager with inventory counts and inventory receiving
Review daily, weekly, monthly KPI’s and implement processes and techniques to improve output

Responsibilities

Implement strategies from manager to reach monthly sales goals
Be able to speak knowledgeably about every product we carry in our store
Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives
Ensure the highest level of customer care
Build genuine, lasting relationships with customers via quality interpersonal interactions
Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values
Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures
Relay inventory/supply needs to Store Manager in a timely manner
Maintain general organization and cleanliness of storefront and storage rooms
Assist Store Manager in receiving orders and processing shipment
Follow proper security procedures to protect employees, customers, and company assets
Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries
Make sure all customer facing interactions are value aligned
Open and close the store according to task list
Follow all company policies and procedures
Other tasks as needed