Sales Associate

Lancaster Hon LLC•Palmdale, CA

3d•Onsite

About The Position

At Trust Lancaster Honda we believe in providing exceptional cars and service with integrity, transparency, and care. As a locally owned and operated group, we’re proud to serve the community with top-tier vehicles and expert automotive care. Our passion for cars is matched only by our commitment to ensuring that every customer drives away with confidence and satisfaction. Our dealership is hiring an experienced Automotive Sales Associate to join our team! When you join our team, you'll have access to a total compensation package, which includes great career growth, a positive work environment, and outstanding benefits....and more:

Requirements

High School Diploma or equivalent, required.
Minimum 6 months of verifiable working experience in Dealership sales, required
Valid California Sales License, required.
Ability to multi-task in a demanding environment
Team oriented, flexible and focused on maintaining a high level of customer service.
All applicants must be authorized to work in the USA
Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license
Must have a valid driver’s license and be eligible for coverage under shop insurance policy (Not an excluded driver)
References upon request

Nice To Haves

Bilingual, (Preferred but not necessary)

Responsibilities

Approaches, greets and helps or directions to any customer who enters the dealership showroom or sales lot.
Ensures that the sales manager has an opportunity to meet each customer.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Suggests alternative vehicles if necessary.
Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories etc.
Provides thorough product information and demonstration to all prospects.
Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer before test drive begins.
Exhibits a high level of commitment to customer satisfaction.
Utilizes dealership sales control and follow-up system.
Knows and understands the federal, state and local laws which govern retail auto sales.
Knows and understands equity and values and can explain depreciation to the customer.
Assist with turning closed deals into the finance manager, including ensuring properly completed paperwork (i.e., insurance information, trade title etc.).
Prepares vehicles sold for customer delivery (i.e., cleans vehicles, fills gas tank and ensures all features are operational) prior to customer arrival.
Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment.
Follows up on all post-delivery items, tag/title work, “we-owes,” and special requests to be sure that all customer expectations are met.
Maintains a prospect development and follow-up system.
Attends sales meetings both remote and in-person
Helps to keep the used-vehicle department neat and clean.
Maintains a professional business appearance.
Writes complete sales orders and processes paperwork in with established dealership policies.
Reviews and analyzes with Sales Manager actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Other duties as assigned.