PT Sales Associate

Lovesac Company•Oxnard, CA

3d•Onsite

About The Position

Lovesac is a design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable products. The Sales Associate connects with customers, helps them select and design products for their lifestyles and spaces, and delivers a customer-first sales experience. The role involves building relationships, learning customer needs, demonstrating product knowledge, following up with prospective buyers, and meeting sales goals and key performance indicators. Sales Associates also support daily store operations, including opening and closing, inventory, visual standards, and promotions. They use store systems and customer relationship management tools to assist customers and support outreach, uphold brand and safety standards, and contribute to an inclusive and positive team environment. The position requires working during high-traffic periods, including weekends, holidays, and nights, and may involve travel to local stores, vendors, or occasional meetings.

Requirements

Must be at least 18 years of age.
At least 1 year of experience in retail or customer service.
Availability to regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel, as required, to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Sound judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, privacy, and safety.
Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive sales conversion.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
Guide customers through their purchasing journey by identifying their needs, providing service, and supporting product decisions.
Demonstrate product knowledge, lead brand tours, educate customers, and close sales.
Meet and exceed sales goals and key performance indicators through disciplined execution and sound decision-making.
Contribute to an inclusive, respectful environment for customers and teammates, and seek feedback and opportunities to learn.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems, technology, and data to prioritize work and support efficient, customer-focused operations.
Uphold brand standards, safety requirements, and policies while protecting customers, coworkers, and business property.
Take on additional priorities and special projects as needed.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays