Sales Associate

Saatva•King of Prussia, PA

2d•Onsite

About The Position

Saatva is seeking Sleep Guides to work in its nationwide network of Viewing Rooms. Sleep Guides provide an elevated, immersive customer experience and represent Saatva through sophisticated service, expert knowledge of mattresses and bedding, and a genuine desire to help customers discover the benefits of quality sleep. The role involves helping customers in person, by phone, and through live chat, while building rapport and supporting a collaborative team environment.

Requirements

Exceptional oral and written communication skills.
Strong interpersonal abilities and the ability to build rapport with customers and team members.
Passion for delivering outstanding customer experiences.
Strong organization and multitasking skills, with a commitment to high-quality work.
Comfort using personal computers and related software and navigating multiple platforms simultaneously.
Positive attitude.

Nice To Haves

One to two years of retail sales or customer service experience; the company is willing to train the right candidate.
One year of telecommunications or call center experience.

Responsibilities

Engage with customers and team members in person during scheduled shifts.
Clearly communicate product benefits, answer customer questions, and troubleshoot and resolve issues.
Maintain timely and regular attendance during all scheduled shifts.
Deliver a world-class customer experience.
Become a product expert to confidently assist customers.
Respond to customer inquiries and resolve basic and complex issues by phone, live chat, and in person on the showroom floor.
Work weekends and major retail holidays.