Sales Associate - Part Time

Goodwill Industries of NCPA•Brockway, PA

9d•$11 - $11•Onsite

About The Position

The purpose of this role is to sell merchandise offered by the Goodwill Store to individuals through the use of exceptional customer service, display techniques, knowledge of the quality, characteristics, and merit of the merchandise, and approved sales techniques. The Sales Associate is responsible for promoting a friendly and welcoming environment, maintaining store cleanliness and organization, and assisting customers with their needs. This role also involves understanding and communicating the Goodwill Mission, processing transactions accurately, and contributing to a positive team environment.

Requirements

Must possess and consistently demonstrate the ability and willingness to utilize excellent customer service skills.
Must have good work habits such as acceptable attitude and punctuality.
Must respond appropriately to supervision.
Understanding of how to approach a customer.
Ability to demonstrate merchandise to shoppers.
Basic knowledge of fashion, style, color, quality, and the use of accessories.
Basic knowledge of household goods, merit, and purpose.
Awareness of the community and the buying habits of residents.
Must be able to adapt to a potential high volume/high stress situation.
Must possess adequate physical endurance to work at industrial standards.
Must be able to lift up to 25lbs unassisted, 50lbs assisted.

Nice To Haves

High school graduate or equivalent preferred.

Responsibilities

Promote a friendly and welcoming environment for all customers at all times.
Project a friendly, positive, and professional demeanor throughout the work day.
Greet all customers as they enter the store in a positive and professional manner.
Treat all customers equally with respect and kindness.
Maintain a positive, team-oriented relationship with fellow associates and supervisors.
Actively greet and engage all customers while performing work duties.
Assist customers in determining the location and selection of desired merchandise.
Immediately cease all work duties to assist customers.
Answer all phone calls promptly and in a pleasant and professional manner using the approved script.
Maintain store cleanliness, organization, and sizing to promote a pleasant and safe shopping experience.
Strive to resolve all customer concerns, complaints, and conflicts while maintaining a positive and friendly attitude.
Seek supervisor assistance if unable to personally resolve an issue.
Consistently monitor customer checkout times and provide prompt aid to expedite transactions.
Process friendly, efficient, and accurate cash register transactions, focusing exclusively on the customer.
Count change back to every customer.
Thank every customer for their purchase and support of the Goodwill Mission.
Demonstrate effective communication of the Goodwill Mission to customers, either verbally or through Mission-related literature or messaging.
Dress appropriately in accordance with the Goodwill dress code.
Work with people of all abilities.
Display merchandise in the correct manner.
Distinguish colors to assist customers in coordinating merchandise and arranging displays.
Make customers aware of reasons to buy items such as quality, style, usefulness, and condition.
Timely and efficient stocking of clothing/wares.
Prepare merchandise for proper stock rotation.
Promote safe conditions for all customers and staff and perform proper fire safety procedures.
Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor.
Monitor constantly for any suspicious customer or associate behavior and promptly report any instance of theft to a supervisor.
Assist management with the training of volunteers/trainees.
Assist in loading/unloading of the Goodwill truck.
Prepare required daily sales reports.
Make daily bank deposits.
Follow policies and procedures and special instructions.
Investigate and report unsatisfactory conditions in the store to management.
Report customer complaints to management.
Assist the Store Manager/Assistant Manager in directing and instructing helper/trainees.
Keep Store Manager/Assistant Manager informed of significant events and trends concerning job activities.
Keep Store Manager/Assistant Manager informed about any problems and suggestions concerning the store.
Stress the importance of proper conduct and appearance to helpers/trainees.
Guide helpers/trainees to conduct themselves in a manner that produces positive public opinion.
Be responsive to customer interests and reactions such as complaints and suggestions, and take corrective action promptly and decisively.
Be particularly careful of public opinion and how the conduct of helpers/trainees and the appearance and operation of the store affect such opinions.
Cross-train in other areas as needed.
Perform other related duties as directed by the Store Manager/Assistant Manager.