PT Sales Associate

Lovesac Company•St Paul, MN

1d•Onsite

About The Position

Lovesac is seeking a Sales Associate to connect with customers, help them select and design furniture suited to their lifestyles and spaces, and deliver a strong customer experience. The role involves actively selling Lovesac products, building customer relationships, maintaining a quote pipeline, following up to drive sales, and meeting or exceeding sales goals and KPIs. The Sales Associate also supports store operations, including opening and closing, inventory, visual standards, and promotions. Associates use store systems and customer relationship management tools, uphold company policies and safety standards, and contribute to an inclusive, respectful, customer-focused team environment. The position requires working during high-traffic periods, including weekends, holidays, and nights.

Requirements

Be at least 18 years of age.
Have at least 1 year of experience in a retail or customer service role.
Regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Effectively use technology for sales and customer support, including product demonstrations and internal CRM systems.
Travel as required by the Company to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Demonstrate sound judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, privacy, and the safety of people and property.
Have effective communication skills and manage conflict in a reasonable, nonconfrontational manner.
Stand and walk for extended periods, up to 8 hours per shift.
Move objects, including medium to large furniture items weighing up to 75 pounds, between positions and assemble furniture while working on the selling floor.
Be able to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell products, follow the Lovesac selling process, maintain a personal quote pipeline, and follow up with customers to drive conversion.
Build customer connections that encourage loyalty, repeat business, and brand advocacy.
Own the customer journey by identifying customer needs, providing service, and developing lasting client relationships.
Demonstrate product knowledge, conduct brand tours, educate customers, and close sales.
Meet and exceed sales goals and key performance indicators through disciplined execution and sound decision-making.
Contribute to an inclusive and respectful environment for customers and teammates.
Remain accountable and flexible, learn from feedback, and build relationships that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused operations.
Uphold brand standards, safety practices, and company policies, and contribute to a positive team environment.
Take on additional priorities and special projects as needed.
Use technology and internal CRM systems to support sales, assist customers, and enable future outreach.
Assemble furniture on the selling floor and move furniture as required.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays