PT Sales Associate

Lovesac Company•Ann Arbor, MI

1d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. The Sales Associate connects with customers, helps them select products suited to their lifestyles and spaces, and delivers a customer-first sales experience. The role involves learning and demonstrating products, managing customer follow-up, and contributing to sales results and customer loyalty. Sales Associates also support daily store operations, including opening and closing, inventory, visual standards, and promotions. They represent Lovesac’s values, contribute to an inclusive and respectful team environment, and help maintain brand standards, safety, and policies. The role requires working during high-traffic and peak selling periods, including weekends, holidays, and nights.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions and sensitive business and customer data.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, from lower to higher positions or horizontally between positions.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell by following the Lovesac selling process.
Maintain a personal quote pipeline and follow up with customers to drive conversion.
Build customer relationships, loyalty, repeat business, and brand advocacy.
Guide customers through the sales journey by identifying their needs and delivering service and product education.
Conduct brand tours, demonstrate product knowledge, and confidently close sales.
Meet and exceed sales goals and key performance indicators through disciplined execution.
Contribute to an inclusive, respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Support store opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient customer-focused execution.
Uphold brand standards, safety requirements, and company policies.
Take on additional priorities and special projects as needed.
Travel to local stores, third-party vendors, and occasional meetings when required by the Company.
Handle financial transactions and sensitive business and customer data with sound judgment, integrity, and care for privacy and safety.
Assemble furniture on the selling floor and move furniture items as needed.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
Pay at 1.5 times the regular rate for hours worked on specified holidays