Sales Associate - Rock Shop

Hard Rock Hotel & Casino Ottawa • Cincinnati, OH

2d

About The Position

The Sales Associate is responsible for guiding guests through their shopping experience at Hard Rock Cincinnati. The role combines customer service, communication, entertainment, and product knowledge to create memorable shopping experiences. The associate builds and retains guest relationships, supports sales transactions, maintains merchandise and store presentation, and performs routine store duties.

Requirements

• Typically acquires the required knowledge and abilities through two months of on-the-job training or related experience.
• Must obtain and maintain all required licenses and certifications under applicable Federal, State, and Gaming/Lottery regulations.
• Must successfully pass a background check.
• Must successfully pass drug screening.
• Must be at least 18 years of age.
• Basic mathematical skills.
• Excellent customer service skills.
• Knowledge of Microsoft Word and Microsoft Excel.
• Ability to work varying shifts and schedules as needed.
• Ability to communicate effectively with employees at all levels and with guests.
• Ability to remain calm in a hectic, fast-paced atmosphere.
• Ability to project excitement, enthusiasm, and an outgoing personality while maintaining a professional appearance.
• Ability to restock needed materials and retrieve dropped items.
• Ability to use a cash register.
• Ability to distinguish currency denominations and make correct change.
• Ability to use equipment including a cash register system, credit card machines, and a calculator.

Responsibilities

• Create an atmosphere that encourages guests to choose Hard Rock Cincinnati for gaming entertainment, build and retain guest relationships, and mentor team members in providing superior guest service.
• Greet guests, answer the phone, and respond to questions accurately and politely.
• Complete sales transactions using a point-of-sale system, handle cash and other payment types, and maintain proper cash drawer balances.
• Direct guests to different areas of the property.
• Sign guests up for Player's Cards.
• Determine guests’ needs through conversation and explain product features and benefits.
• Use suggestive selling techniques, including recommending related or higher-quality items.
• Keep the store clean and organized, and maintain product stock levels through retail pulls and inventories.
• Display retail products according to Hard Rock visual display standards.
• Perform opening, closing, and side duties, including cleaning glass, polishing brass, sweeping, vacuuming, and folding products.
• Ensure guest satisfaction by creating memorable experiences.
• Attend and participate in meetings and complete assigned follow-up.
• Perform work regularly and predictably.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support team members’ health and well-being, future planning, and work-life balance; benefits may vary by employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed