Sales Associate

Staples Inc.•London, ON

10d•Onsite

About The Position

The Sales Associate is responsible for delivering exceptional customer service, enhancing customer engagement and satisfaction, and driving sales across furniture, technology, and supplies. This role involves achieving sales and margin goals, ensuring operational excellence, upholding store brand standards, and supporting merchandising and signage. Key duties include engaging with customers to offer tailored products and services, handling transactions via the Point of Sale (POS) system, de-escalating complex customer situations, and maintaining a clean and safe store environment.

Requirements

Strong customer service and communication skills.
Ability to work collaboratively in a team environment.

Nice To Haves

3 months to 1 year of prior retail experience

Responsibilities

Deliver exceptional customer service and enhance customer engagement and satisfaction.
Drive sales in the furniture, technology and supplies areas of the store.
Set and achieve sales and margin goals with store leaders.
Ensure operational excellence and uphold store brand standards.
Support all merchandising and signage standards including planograms and stocking.
Maintain Health & Safety, Asset Protection, and Privacy Policies.
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.