Sales Associate - Boutique Wellness
About The Position
The Wellness Sales Associate is a high-energy, sales-driven role focused on turning first-time guests into members and creating an exceptional client experience. You’re confident, personable, motivated by results, and comfortable starting conversations, identifying client needs, recommending the right membership or package, and asking for the sale. You’ll also help keep the studio running beautifully by resetting rooms, managing laundry, and maintaining a clean, welcoming environment. If you love connecting with people, thrive in a sales-focused environment, and enjoy contributing to a growing wellness brand, this could be a great fit. A few things to know up front, because they're essential to the role: Reliable, recurring availability, especially nights, weekends, and early mornings. Members build relationships with the people who know their name, and the team relies on each other to show up. A confident, self-directed work style: you can step into a shift, take ownership, and move things forward. Comfort with the physical side of the studio: cleaning, laundry, and suite resets are part of every shift alongside the sales and front-desk work. Independent shift coverage, including opening and closing.
Requirements
- 1–2 years of customer-facing experience with measurable results in sales, hospitality, retail, beauty, healthcare, fitness, or wellness
- Demonstrated ability to close: you can move a conversation from interest to decision naturally and confidently
- Tech-comfortable: POS, scheduling apps, basic CRM, or similar tools
Nice To Haves
- Experience in wellness, fitness, med spa, beauty services, or hospitality
- Prior membership or recurring-revenue sales experience
- Familiarity with Mindbody, or similar studio management software
Responsibilities
- Greet every first-time guest with a warm, professional welcome and lead a compelling studio tour
- Conduct a genuine discovery conversation to understand each guest's wellness goals
- Present memberships and packages with confidence, handle objections, and close in the moment
- Follow up with leads via phone, text, and CRM to convert open opportunities
- Meet studio performance targets for first-time visit conversions, upgrades, and retention
- Open and/or close the studio with full ownership — on time, every time
- Check in members, manage the appointment schedule, and accurately process POS transactions
- Handle member account updates, upgrades, cancellations, and billing questions with professionalism
- Answer calls and respond to member inquiries accurately and warmly
- Support local outreach, community events, and authentic studio content to grow visibility
- Flag operational or member concerns to the manager or owner promptly
- Reset infrared sauna suites completely between every appointment: sanitize all surfaces, replace towels, reset iPad, check temperature, lighting, and amenities
- Manage towel flow and laundry cycles continuously throughout the shift
- Maintain spotless common areas, bathrooms, and front-of-house
- Restock suite supplies, cleaning carts, and retail displays proactively
- Perform routine equipment and facility checks; resolve or escalate issues before they affect the guest experience
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
