PT Sales Associate: Ring Concierge (LA Century City)

Leap•Los Angeles, CA

17d•Onsite

About The Position

Ring Concierge is seeking dynamic Part-Time Sales Associates for its boutique in Los Angeles, CA, at the Westfield Century City location. The role focuses on delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections. The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties. As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Requirements

Must be at least 18 years old
Experience in luxury retail
Growing understanding of premium accessories, including basic knowledge of materials, product features, and the service expectations of high-end clientele
Flexible and adaptable availability, including days, nights, weekends, and holidays
Ability to maintain an active presence on the sales floor, standing, walking, using ladders, and lifting up to 50 pounds
Client-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills
Brand Champion: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience
Adaptable: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges
Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams
Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment
Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism
Detail-Oriented: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness
Drive sales performance by focusing on conversion rates, Units Per Transaction (UPT), Average Order Value (AOV), and return clients
Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty
Demonstrate efficiency and reliability in completing tasks accurately and on time

Nice To Haves

Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace

Responsibilities

Deliver outstanding in-store experiences
Drive customer satisfaction
Foster meaningful brand connections
Create positive, lasting customer interactions
Build brand loyalty
Support sales initiatives
Enhance team and customer engagement
Maintain visual and operational standards
Contribute to the overall success of the store
Perform opening and closing responsibilities
Potentially serve as a keyholder
Support other brands in the Leap portfolio through new store openings, activations, and coverage needs